400 Invalid grant refresh token is invalid

#1

Our clients report that their Pipedrive account gets disconnected. When we check our logs the response from pipedrive is 400 Invalid grant refresh token is invalid.
In 90% of the cases our clients says that they did not modify anything from their side.
The only solution right now it tell them to reconnect the integrations. But, this is generating a lot of unnecesary support for us.
How can we solve this issue, so it does no show up anymore?
The issue started dicember 2017 and until now is not solved.

#2

Hey @victorpy

We’ve actually recently enabled verbose logging for your app so we should have some answers on this soon. We definitely realize it’s been a painful/long process working on this.

#3

Looking over the past 9 hours on your app, it seems it is running smoothly now. Feel free to let me know (or send an email) if the issue with refresh token occurs again.

#4

Great David!

Thanks for the support

Regards

#5

Hello David,
We are having issues about expired tokens again. How can i send more log info so you can help us solve this?

Thanks

#6

Hey Victor,

Can you send the log to vendors@pipedrive.com? We’ll look into it further from there.

#7

Hello Davis,
I sent a several emails to that address, no reply until now. So, im going to use this channel again, hoping that someone can help us.
Today, we have A LOT OF “Invalid grant refresh token is invalid” for more than 60 clients. This is really generating us a lot of unnecessary problems with our clients.
How can we solve this once and for all?
Thanks

#8

Hey Victor,

I’m really sorry to hear you’re running into issues with the refresh tokens. I see the email you sent directly to us and I’ll reply to that as I can add more details.