Adding a duration through the API is not reflected in web UI


If you create or update an activity with a duration, the response object correctly identifies that activity as having a duration.

Last year sometime the web UI was changed to an activity duration having a start and stop time. Now, when you add a duration to an activity through the API, the fields in the web UI are blank:

Screen Shot 2021-02-04 at 10.10.45 AM

This is incredibly confusing to our users, as we have automations which add durations to activities, but we can’t see that in the web UI.

Is there a way to correctly populate these fields?


Looks like you can specify a due_time with a duration and that does the trick.

1 Like

Hi @Keegan_Morrison,

Thanks for pointing this out. I’m investigating as to why this is occurring and if we can can fix this or make the text more clear.

1 Like