It is in the list, but it’s probably not on top… If you need emojis urgently, have you considered encoding and decoding them on your end? If you don’t need emojis also on Pipedrive’s UI, it could be a temporary fix.
So 214 days has gone by and the problem is still there.
We are getting more and more incoming posts from third parties, and telling each one to filter out unicode is nearly impossible. Most of them use plugins (like gravity-forms-to-pipedrive CRM for Wordpress) that doesn’t support the workaround.
If you don’t intend to fix this problem, that’s fine and we will develop a more permanent solution. But we don’t want to spend that much time and effort on a temporary fix.
We’ve been lurking on this topic too for a few months. Eager to see a fix in place. We use SMS services as fluidly and humanly as possibly which means conversations can encourage emoji’s from our customers. ALL content that exists in a message after an emoji is dropped forever and our sales does not get the full intent or picture of each conversation. If more voices are needed to help push this up the priority list please add mine.