All mailMessages "body_url" fields containing "?Expires=0" instead of body retrieval URL

API
,
1

Hi,

I’m trying to retrieve the body of e-mails attached to Deals using URL https://xxxxxxxxx.pipedrive.com/v1/deals/103/mailMessages?api_token=xxxxxxxxxx&include_body=1.

But the body_url supposed to provide me access to the body content, it contains a useless “?Expires=0”

image

The json output also contains s3_bucket and s3_bucket_path but I would need to know in which region data is hosted in in order to use it.

Am I doing something wrong, what is the best way to retrieve e-mail message bodies ?

Thanks,

Olivier.

2

Hey @oboudry
Welcome to the community :slight_smile:
This seems very similar to one of the posts that I answered some time back Get full message body from email - #4 by Hem

Ideally, you should see a body URL that can be used to download the content. Can you share the complete payload for reference? (Please mask sensitive information such as email ids / keys if there’s any)

3

Hi @Hem,

I agree it looks similar to your message, but on my system the body_url is unusable for all messages, old and new. I’m pretty sure it was containing a valid url not long ago though as I retrieved some bodies that way in the past.

Here is the full Json for mailMessages of one Deal, I removed e-mail addresses and changed names, and reformatted using VS Code to make it more readable:

{
    "success": true,
    "data": [
        {
            "object": "mailMessage",
            "timestamp": "2022-03-29 13:07:50",
            "data": {
                "id": 62318,
                "from": [
                    {
                        "id": 1,
                        "email_address": "xxxxxxxxxxxxxxxxxxxxxxxxx",
                        "name": "John Smith",
                        "linked_person_id": 201,
                        "linked_person_name": "John Smith",
                        "mail_message_party_id": 37903
                    }
                ],
                "to": [
                    {
                        "id": 583,
                        "email_address": "xxxxxxxxxxxxxxxxxxxxxxxxx",
                        "name": "Alice Dickers",
                        "linked_person_id": 23,
                        "linked_person_name": "Alice Dickers",
                        "mail_message_party_id": 37902
                    }
                ],
                "cc": [],
                "bcc": [],
                "body_url": "?Expires=0",
                "nylas_id": "cbbd702dfba641638a25c04f869bbda6",
                "account_id": "cc2d842d-cf60-4b95-8d4b-8ab6b2716a1c",
                "user_id": 12640756,
                "mail_thread_id": 4872,
                "subject": "Samples",
                "snippet": "Hello John, hope you are doing well - we would like to give you quotes for your packaging, but need to look your boxes first. Could you please send us samples on address: Address to send samples: Jean Dubois Flexpac Na Dlouh",
                "mail_tracking_status": null,
                "mail_link_tracking_enabled_flag": 0,
                "read_flag": 1,
                "draft": null,
                "s3_bucket": "pipemailer-message-bodies-live-fr",
                "s3_bucket_path": "8892-10083281\/cc2d842d-cf60-4b95-8d4b-8ab6b2716a1c\/AAkALgAAAAAAHYQDEapmEc2byACqAC-EWg0AHg5B-swLXEG3pNxYjxx1wQAFjtS9FgAA\/body",
                "draft_flag": 0,
                "synced_flag": 1,
                "deleted_flag": 0,
                "external_deleted_flag": 0,
                "has_body_flag": 1,
                "sent_flag": 1,
                "sent_from_pipedrive_flag": 1,
                "smart_bcc_flag": 0,
                "message_time": "2022-03-29T13:07:50.000Z",
                "add_time": "2022-03-29T13:05:47.000Z",
                "update_time": "2022-03-29T13:08:07.000Z",
                "has_attachments_flag": 0,
                "has_inline_attachments_flag": 0,
                "has_real_attachments_flag": 0,
                "mua_message_id": "<xxxxxxxxxxxxxxxxxxxxxxxxx@PAXPR04MB8256.eurprd04.prod.outlook.com>",
                "template_id": null,
                "mail_queue": [],
                "item_type": "mailMessage",
                "timestamp": "2022-03-29T13:05:47.000Z",
                "company_id": 10083281
            }
        },
        {
            "object": "mailMessage",
            "timestamp": "2022-01-27 10:34:44",
            "data": {
                "id": 53106,
                "from": [
                    {
                        "id": 1,
                        "email_address": "xxxxxxxxxxxxxxxxxxxxxxxxx",
                        "name": "John Smith",
                        "linked_person_id": 201,
                        "linked_person_name": "John Smith",
                        "mail_message_party_id": 34189
                    }
                ],
                "to": [
                    {
                        "id": 583,
                        "email_address": "xxxxxxxxxxxxxxxxxxxxxxxxx",
                        "name": "Alice Dickers",
                        "linked_person_id": 23,
                        "linked_person_name": "Alice Dickers",
                        "mail_message_party_id": 34187
                    }
                ],
                "cc": [
                    {
                        "id": 2,
                        "email_address": "xxxxxxxxxxxxxxxxxxxxxxxxx",
                        "name": "Jean Dubois",
                        "linked_person_id": 4,
                        "linked_person_name": "Jean Dubois",
                        "mail_message_party_id": 34188
                    }
                ],
                "bcc": [],
                "body_url": "?Expires=0",
                "nylas_id": "1637fb935eb64a188fe0690dd6d5c2fb",
                "account_id": "cc2d842d-cf60-4b95-8d4b-8ab6b2716a1c",
                "user_id": 12640756,
                "mail_thread_id": 3936,
                "subject": "RE: Packaging follow up",
                "snippet": "Dear John, we have got your technical specification and sizing before, but please send us your rigid boxes samples to our address that we can do correct quote for you, also what kind od volume we should calculate approximatel",
                "mail_tracking_status": null,
                "mail_link_tracking_enabled_flag": 0,
                "read_flag": 1,
                "draft": null,
                "s3_bucket": "pipemailer-message-bodies-live-fr",
                "s3_bucket_path": "8892-10083281\/cc2d842d-cf60-4b95-8d4b-8ab6b2716a1c\/AAkALgAAAAAAHYQDEapmEc2byACqAC-EWg0AHg5B-swLXEG3pNxYjxx1wQAFZmPY3gAA\/body",
                "draft_flag": 0,
                "synced_flag": 1,
                "deleted_flag": 0,
                "external_deleted_flag": 0,
                "has_body_flag": 1,
                "sent_flag": 1,
                "sent_from_pipedrive_flag": 1,
                "smart_bcc_flag": 0,
                "message_time": "2022-01-27T10:34:44.000Z",
                "add_time": "2022-01-27T10:30:21.000Z",
                "update_time": "2022-01-27T10:34:51.000Z",
                "has_attachments_flag": 0,
                "has_inline_attachments_flag": 0,
                "has_real_attachments_flag": 0,
                "mua_message_id": "<xxxxxxxxxxxxxxxxxxxxxxxxx@PAXPR04MB8256.eurprd04.prod.outlook.com>",
                "template_id": null,
                "mail_queue": [],
                "item_type": "mailMessage",
                "timestamp": "2022-01-27T10:30:21.000Z",
                "company_id": 10083281
            }
        },
        {
            "object": "mailMessage",
            "timestamp": "2022-01-26 08:39:35",
            "data": {
                "id": 53041,
                "from": [
                    {
                        "id": 1,
                        "email_address": "xxxxxxxxxxxxxxxxxxxxxxxxx",
                        "name": "John Smith",
                        "linked_person_id": 201,
                        "linked_person_name": "John Smith",
                        "mail_message_party_id": 34134
                    }
                ],
                "to": [
                    {
                        "id": 2,
                        "email_address": "xxxxxxxxxxxxxxxxxxxxxxxxx",
                        "name": "Jean Dubois",
                        "linked_person_id": 4,
                        "linked_person_name": "Jean Dubois",
                        "mail_message_party_id": 34135
                    }
                ],
                "cc": [],
                "bcc": [],
                "body_url": "?Expires=0",
                "nylas_id": "02ee69e77ff05b09e4bf55e0cfeed097",
                "account_id": "cc2d842d-cf60-4b95-8d4b-8ab6b2716a1c",
                "user_id": 12640756,
                "mail_thread_id": 3936,
                "subject": "Re: Packaging follow up",
                "snippet": "Prijedu do Flexpacu With my best regards John Smith | Business Development Manager Flexpac | Co-packing & Co-manufacturing Solutions",
                "mail_tracking_status": null,
                "mail_link_tracking_enabled_flag": 0,
                "read_flag": 1,
                "draft": null,
                "s3_bucket": "pipemailer-message-bodies-live-fr",
                "s3_bucket_path": "8892-10083281\/cc2d842d-cf60-4b95-8d4b-8ab6b2716a1c\/AAkALgAAAAAAHYQDEapmEc2byACqAC-EWg0AHg5B-swLXEG3pNxYjxx1wQAFZa4umQAA\/body",
                "draft_flag": 0,
                "synced_flag": 1,
                "deleted_flag": 0,
                "external_deleted_flag": 0,
                "has_body_flag": 1,
                "sent_flag": 1,
                "sent_from_pipedrive_flag": 0,
                "smart_bcc_flag": 0,
                "message_time": "2022-01-26T08:39:35.000Z",
                "add_time": "2022-01-26T08:39:44.000Z",
                "update_time": "2022-01-26T08:39:45.000Z",
                "has_attachments_flag": 1,
                "has_inline_attachments_flag": 1,
                "has_real_attachments_flag": 0,
                "mua_message_id": "<xxxxxxxxxxxxxxxxxxxxxxxxx@PAXPR04MB8256.eurprd04.prod.outlook.com>",
                "template_id": null,
                "mail_queue": [],
                "item_type": "mailMessage",
                "timestamp": "2022-01-26T08:39:44.000Z",
                "company_id": 10083281
            }
        },
        {
            "object": "mailMessage",
            "timestamp": "2022-01-26 07:35:41",
            "data": {
                "id": 53025,
                "from": [
                    {
                        "id": 2,
                        "email_address": "xxxxxxxxxxxxxxxxxxxxxxxxx",
                        "name": "Jean Dubois",
                        "linked_person_id": 4,
                        "linked_person_name": "Jean Dubois",
                        "mail_message_party_id": 34132
                    }
                ],
                "to": [
                    {
                        "id": 1,
                        "email_address": "xxxxxxxxxxxxxxxxxxxxxxxxx",
                        "name": "John Smith",
                        "linked_person_id": 201,
                        "linked_person_name": "John Smith",
                        "mail_message_party_id": 34133
                    }
                ],
                "cc": [],
                "bcc": [],
                "body_url": "?Expires=0",
                "nylas_id": "212e3cb914de95d482738eac7e936419",
                "account_id": "cc2d842d-cf60-4b95-8d4b-8ab6b2716a1c",
                "user_id": 12640756,
                "mail_thread_id": 3936,
                "subject": "RE: Packaging follow up",
                "snippet": "To m\u00e1m radost, probereme to\ud83d\ude0a From: John Smith <xxxxxxxxxxxxxxxxxxxxxxxxx> Sent: Tuesday, January 25, 2022 7:19 PM To: Jean Dubois <xxxxxxxxxxxxxxxxxxxxxxxxx> Subject: RE: Packaging follow up Probereme ve Ct ;-) ---------- ",
                "mail_tracking_status": null,
                "mail_link_tracking_enabled_flag": 0,
                "read_flag": 1,
                "draft": null,
                "s3_bucket": "pipemailer-message-bodies-live-fr",
                "s3_bucket_path": "8892-10083281\/cc2d842d-cf60-4b95-8d4b-8ab6b2716a1c\/AAkALgAAAAAAHYQDEapmEc2byACqAC-EWg0AHg5B-swLXEG3pNxYjxx1wQAFZa4gmwAA\/body",
                "draft_flag": 0,
                "synced_flag": 1,
                "deleted_flag": 0,
                "external_deleted_flag": 0,
                "has_body_flag": 1,
                "sent_flag": 0,
                "sent_from_pipedrive_flag": 0,
                "smart_bcc_flag": 0,
                "message_time": "2022-01-26T07:35:41.000Z",
                "add_time": "2022-01-26T07:35:52.000Z",
                "update_time": "2022-01-26T08:16:25.000Z",
                "has_attachments_flag": 0,
                "has_inline_attachments_flag": 0,
                "has_real_attachments_flag": 0,
                "mua_message_id": "<Vxxxxxxxxxxxxxxxxxxxxxxxxx@VI1PR04MB5872.eurprd04.prod.outlook.com>",
                "template_id": null,
                "mail_queue": [],
                "item_type": "mailMessage",
                "timestamp": "2022-01-26T07:35:52.000Z",
                "company_id": 10083281
            }
        },
        {
            "object": "mailMessage",
            "timestamp": "2022-01-25 18:21:48",
            "data": {
                "id": 53013,
                "from": [
                    {
                        "id": 1,
                        "email_address": "John Smith",
                        "name": "John Smith",
                        "linked_person_id": 201,
                        "linked_person_name": "John Smith",
                        "mail_message_party_id": 34126
                    }
                ],
                "to": [
                    {
                        "id": 3,
                        "email_address": "xxxxxxxxxxxxxxxxxxxxxxxxx",
                        "name": "Eric Dupont",
                        "linked_person_id": 10,
                        "linked_person_name": "Eric Dupont",
                        "mail_message_party_id": 34127
                    }
                ],
                "cc": [],
                "bcc": [],
                "body_url": "?Expires=0",
                "nylas_id": "78e68801753bdb9e313f1aba871a61ac",
                "account_id": "cc2d842d-cf60-4b95-8d4b-8ab6b2716a1c",
                "user_id": 12640756,
                "mail_thread_id": 3936,
                "subject": "Fw: Packaging follow up",
                "snippet": "Budou kvalitni ponozky ! \ud83d\ude09 ---------- Forwarded message ---------- From: Alice Dickers <xxxxxxxxxxxxxxxxxxxxxxxxx> Date: January 25, 2022 12:23 PM Subject: Re: Packaging follow up To: xxxxxxxxxxxxxxxxxxxxxxxxx Hi Eric, Th",
                "mail_tracking_status": null,
                "mail_link_tracking_enabled_flag": 0,
                "read_flag": 1,
                "draft": null,
                "s3_bucket": "pipemailer-message-bodies-live-fr",
                "s3_bucket_path": "8892-10083281\/cc2d842d-cf60-4b95-8d4b-8ab6b2716a1c\/AAkALgAAAAAAHYQDEapmEc2byACqAC-EWg0AHg5B-swLXEG3pNxYjxx1wQAFZa1jSgAA\/body",
                "draft_flag": 0,
                "synced_flag": 1,
                "deleted_flag": 0,
                "external_deleted_flag": 0,
                "has_body_flag": 1,
                "sent_flag": 1,
                "sent_from_pipedrive_flag": 0,
                "smart_bcc_flag": 0,
                "message_time": "2022-01-25T18:21:48.000Z",
                "add_time": "2022-01-25T18:21:52.000Z",
                "update_time": "2022-01-25T18:21:52.000Z",
                "has_attachments_flag": 0,
                "has_inline_attachments_flag": 0,
                "has_real_attachments_flag": 0,
                "mua_message_id": "<PAXPR04MB82568AD100088F696EAA02A1F15F9@PAXPR04MB8256.eurprd04.prod.outlook.com>",
                "template_id": null,
                "mail_queue": [],
                "item_type": "mailMessage",
                "timestamp": "2022-01-25T18:21:52.000Z",
                "company_id": 10083281
            }
        },
        {
            "object": "mailMessage",
            "timestamp": "2022-01-25 18:19:20",
            "data": {
                "id": 52984,
                "from": [
                    {
                        "id": 1,
                        "email_address": "xxxxxxxxxxxxxxxxxxxxxxxxx",
                        "name": "John Smith",
                        "linked_person_id": 201,
                        "linked_person_name": "John Smith",
                        "mail_message_party_id": 34124
                    }
                ],
                "to": [
                    {
                        "id": 2,
                        "email_address": "XXXXXXXXXXXXXXxxxx",
                        "name": "Jean Dubois",
                        "linked_person_id": 4,
                        "linked_person_name": "Jean Dubois",
                        "mail_message_party_id": 34123
                    }
                ],
                "cc": [],
                "bcc": [],
                "body_url": "?Expires=0",
                "nylas_id": "797e5bd88817494399271953a9e2d8db",
                "account_id": "cc2d842d-cf60-4b95-8d4b-8ab6b2716a1c",
                "user_id": 12640756,
                "mail_thread_id": 3936,
                "subject": "RE: Packaging follow up",
                "snippet": "Probereme ve Ct ;-) ---------- Forwarded message ---------- From: Alice Dickers <XXXXXXXXXXXXXXXXXXXX> Date: January 25, 2022 12:23 PM Subject: Re: Packaging follow up To: xxxxxxxxxxxxxxxxxxxxxxxxx Hi Eric, Thanks fo",
                "mail_tracking_status": null,
                "mail_link_tracking_enabled_flag": 0,
                "read_flag": 1,
                "draft": null,
                "s3_bucket": "pipemailer-message-bodies-live-fr",
                "s3_bucket_path": "8892-10083281\/cc2d842d-cf60-4b95-8d4b-8ab6b2716a1c\/AAkALgAAAAAAHYQDEapmEc2byACqAC-EWg0AHg5B-swLXEG3pNxYjxx1wQAFZa1TigAA\/body",
                "draft_flag": 0,
                "synced_flag": 1,
                "deleted_flag": 0,
                "external_deleted_flag": 0,
                "has_body_flag": 1,
                "sent_flag": 1,
                "sent_from_pipedrive_flag": 1,
                "smart_bcc_flag": 0,
                "message_time": "2022-01-25T18:19:20.000Z",
                "add_time": "2022-01-25T18:18:35.000Z",
                "update_time": "2022-01-25T18:20:08.000Z",
                "has_attachments_flag": 0,
                "has_inline_attachments_flag": 0,
                "has_real_attachments_flag": 0,
                "mua_message_id": "<xxxxxxxxxxxxxxxxxxxxxxxxx@PAXPR04MB8256.eurprd04.prod.outlook.com>",
                "template_id": null,
                "mail_queue": [],
                "item_type": "mailMessage",
                "timestamp": "2022-01-25T18:18:35.000Z",
                "company_id": 10083281
            }
        },
        {
            "object": "mailMessage",
            "timestamp": "2022-01-25 11:23:03",
            "data": {
                "id": 52954,
                "from": [
                    {
                        "id": 583,
                        "email_address": "xxxxxxxxxxxxxxxxxxxxxxxxx",
                        "name": "Alice Dickers",
                        "linked_person_id": 23,
                        "linked_person_name": "Alice Dickers",
                        "mail_message_party_id": 34105
                    }
                ],
                "to": [
                    {
                        "id": 1,
                        "email_address": "xxxxxxxxxxxxxxxxxxxxxxxxx",
                        "name": "John Smith",
                        "linked_person_id": 201,
                        "linked_person_name": "John Smith",
                        "mail_message_party_id": 34106
                    }
                ],
                "cc": [],
                "bcc": [],
                "body_url": "?Expires=0",
                "nylas_id": "d2565fdd9433579662468e5fa1e789cf",
                "account_id": "cc2d842d-cf60-4b95-8d4b-8ab6b2716a1c",
                "user_id": 12640756,
                "mail_thread_id": 3936,
                "subject": "Re: Packaging follow up",
                "snippet": "Hi Eric, Thanks for your email - happy 2022 to you too! I'm definitely interested in catching up on plans for this year. I'd be interested to get a quote & understand lead-times on the rigid black boxes we discussed last ye",
                "mail_tracking_status": null,
                "mail_link_tracking_enabled_flag": 0,
                "read_flag": 1,
                "draft": null,
                "s3_bucket": "pipemailer-message-bodies-live-fr",
                "s3_bucket_path": "8892-10083281\/cc2d842d-cf60-4b95-8d4b-8ab6b2716a1c\/AAkALgAAAAAAHYQDEapmEc2byACqAC-EWg0AHg5B-swLXEG3pNxYjxx1wQAFZBU-OAAA\/body",
                "draft_flag": 0,
                "synced_flag": 1,
                "deleted_flag": 0,
                "external_deleted_flag": 0,
                "has_body_flag": 1,
                "sent_flag": 0,
                "sent_from_pipedrive_flag": 0,
                "smart_bcc_flag": 0,
                "message_time": "2022-01-25T11:23:03.000Z",
                "add_time": "2022-01-25T11:23:11.000Z",
                "update_time": "2022-01-26T08:16:36.000Z",
                "has_attachments_flag": 0,
                "has_inline_attachments_flag": 0,
                "has_real_attachments_flag": 0,
                "mua_message_id": "<xxxxxxxxxxxxxxxxxxxxxxxxx@mail.gmail.com>",
                "template_id": null,
                "mail_queue": [],
                "item_type": "mailMessage",
                "timestamp": "2022-01-25T11:23:11.000Z",
                "company_id": 10083281
            }
        },
        {
            "object": "mailMessage",
            "timestamp": "2022-01-18 08:39:08",
            "data": {
                "id": 52250,
                "from": [
                    {
                        "id": 1,
                        "email_address": "xxxxxxxxxxxxxxxxxxxxxxxxx",
                        "name": "John Smith",
                        "linked_person_id": 201,
                        "linked_person_name": "John Smith",
                        "mail_message_party_id": 33625
                    }
                ],
                "to": [
                    {
                        "id": 583,
                        "email_address": "xxxxxxxxxxxxxxxxxxxxxxxxx",
                        "name": "Alice Dickers",
                        "linked_person_id": 23,
                        "linked_person_name": "Alice Dickers",
                        "mail_message_party_id": 33624
                    }
                ],
                "cc": [],
                "bcc": [],
                "body_url": "?Expires=0",
                "nylas_id": "141544d1a66b488c808f648ba4ff3763",
                "account_id": "cc2d842d-cf60-4b95-8d4b-8ab6b2716a1c",
                "user_id": 12640756,
                "mail_thread_id": 3936,
                "subject": "Packaging follow up",
                "snippet": "Hello John, Happy new year 2022 ! I hope you solved your emergency situation with packaging and business runs as usual now. If you still want to talk about regular cooperation, please give me a short message and we will set a",
                "mail_tracking_status": null,
                "mail_link_tracking_enabled_flag": 0,
                "read_flag": 1,
                "draft": null,
                "s3_bucket": "pipemailer-message-bodies-live-fr",
                "s3_bucket_path": "8892-10083281\/cc2d842d-cf60-4b95-8d4b-8ab6b2716a1c\/AAkALgAAAAAAHYQDEapmEc2byACqAC-EWg0AHg5B-swLXEG3pNxYjxx1wQAFYKLc6QAA\/body",
                "draft_flag": 0,
                "synced_flag": 1,
                "deleted_flag": 0,
                "external_deleted_flag": 0,
                "has_body_flag": 1,
                "sent_flag": 1,
                "sent_from_pipedrive_flag": 1,
                "smart_bcc_flag": 0,
                "message_time": "2022-01-18T08:39:08.000Z",
                "add_time": "2022-01-18T08:35:11.000Z",
                "update_time": "2022-01-25T18:20:19.000Z",
                "has_attachments_flag": 0,
                "has_inline_attachments_flag": 0,
                "has_real_attachments_flag": 0,
                "mua_message_id": "<xxxxxxxxxxxxxxxxxxxxxxxxx@PAXPR04MB8256.eurprd04.prod.outlook.com>",
                "template_id": null,
                "mail_queue": [],
                "item_type": "mailMessage",
                "timestamp": "2022-01-18T08:35:11.000Z",
                "company_id": 10083281
            }
        }
    ],
    "additional_data": {
        "filesCountByDay": [],
        "pagination": {
            "start": 0,
            "limit": 100,
            "more_items_in_collection": false
        }
    }
}

Thanks,

Olivier.

4

Hi @oboudry
Thanks for sharing the payload and for being patient. The issue was on our end and the engineers are already on it :muscle:
I will get back on the status shortly

5

This has been fixed and you should notice properly formatted body URLs. Let me know if its still not working?

6

Hi Hem,

I’m still getting the same issue, here on a person’s mailMessages:

image
image1206×706 27.1 KB

Sorry I couldn’t reuse the same deal object to test as they moved it back into a Lead object and Leads don’t have mailMessages. I picked the mailMessages of the person’s contact attached to the lead. But still get the body_url: "?Expires=0" as you can see in attached picture.

Thanks,

Olivier.

7

Hey @oboudry
Thanks for confirming. I was able to replicate the same. Can you try using the following endpoint in the meantime?

https://developers.pipedrive.com/docs/api/v1/Persons#getPersonUpdates

/v1/persons/33/flow?include_body_urls=1&items=mailMessage

Let me check with the team regarding the same.

8

Hi Hem,

With this URL I can get the bodyurl. I see there is the same option on organizations objects, I suspect I can retrieve those mailMessages too.

Thanks for the workaround.

Olivier.

1 Like
9

Hi @Hem

Hope its okay to jam in as I was/am facing similar issues.

First of all: Your workaround works - also for me.

Now I have another issue. The Body URL that is being generated expires in one day. This is very unfortunate as I need to be able to access this BODY URL for longer than just 24 hours.

Is there any way to achieve this?

10

Hey @Yannik_Sommer
Unfortunately no. But as long as you have the ID of the message, you can directly request the relevant details using that. :slight_smile:

The download link URLs are ephemeral and are valid only for a particular timeframe (24h).

11

Hi @Hem: Somehow this endpoint also stopped providing the body url - what to do?

image
image583×549 39.1 KB

I also noticed that the Snippet is not being generated. This specific mail came in through the deal-specific BCC - does that imply anyhow?

12

circling back in hope of an update :slight_smile: