App got approved, but not able to push to live

Hello team,

We’ve been trying to publish our app after receiving approval. However, despite getting a confirmation stating that the app has been published, it remains unpublished, and we are unsure why.

Could you please lend us a hand in resolving this issue? You can find a video detailing the problem at the following link:

Your assistance in this matter would be greatly appreciated. Thank you!

The same request has been sent by email. Looking forward to a solution

This is the response when looking at our network tab when trying to publish the app. We haven’t changed anything on the app since it got approved.

    "success": true,
    "data": {
        "message": "Please create a clone to update app critical fields",
        "status": 202
    "additional_data": null

This function seems to trigger?

          , updateApp = async e=>{
            const l = `${q}/apps/${e.client_id}`;
            return trimObjectStrings(e),
            e.settings_type === de.SETTINGS_TYPE_CUSTOM_SURFACE && setExtensionsSettingsPath(e),
            le.put)(l, e)