App got approved, but not able to push to live

Hello team,

We’ve been trying to publish our app after receiving approval. However, despite getting a confirmation stating that the app has been published, it remains unpublished, and we are unsure why.

Could you please lend us a hand in resolving this issue? You can find a video detailing the problem at the following link: https://www.loom.com/share/4a29cf661a5648afb0fdf035b6e4f46f

Your assistance in this matter would be greatly appreciated. Thank you!

The same request has been sent by email. Looking forward to a solution