I’m quite frustrated with the Call logs API functionality. I’m migrating now the team to Pipedrive and got stuck with the calls import. Outgoing calls are our main communication channel - I have thousands of calls to migrate.
We have a set of call outcomes that I replicated on Pipedrive.
However, I have discovered that I can only import the following call outcomes:
connected, no_answer, left_message, left_voicemail, wrong_number, busy
To add more, ‘connected’ is not in the front end, so when looking at the call in Pipedrive - it has no outcome.
Therefore, I can only add calls with negative outcomes:
no_answer, left_message, left_voicemail, wrong_number, busy
Is there any quick solution (including workarounds for this)? Except for the call subject - I’m already using it. I mean limited to call outcomes - not other fields.
Also, I’d like to build automation based on call outcomes (only can use Single select for this - not the free form Subject). Are there any foreseeable improvements to CallLogs functionality?