Hi Devs, how are you?
I’m Jonattan Olivera. I’m part of the technical support of Totalvoice API.
Our customers are facing some issues when they tried to perform calls by the microsip because the calls are not registered in Pipedrive.
Follow the Printscreen.
We noticed that now is mandatory for the user to use the country code to make the calls. Is there any setting to change this option because our API do not recognize the DDI(country code) to make the calls.
Please your help.
David
June 11, 2020, 5:41am
2
Hi Jonathan,
I asked our team which created the new Caller feature. They’re investigating this and try to get you and answer solution as soon as they can.
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David
June 11, 2020, 7:26am
3
Update: We will remove auto-adding of country code next week so this soon shouldn’t be an issue.
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Hi @David thanks for the response. Is there any update about it? Our customers still facing this issue.
David
June 19, 2020, 8:59am
5
Hi @jonattanolivera
Yes, it should be removed now.
Great job @David I’ll confirm with the customers and give you feedback asap.
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