Can't edit published App

Ram · May 13, 2020, 8:13am

Hi Team,

we are facing following problems with Marketplace published App

We are unable to edit the published App from Marketplace Manager. On save button click we are getting 400 error.

Console showing “Failed to load resource: the server responded with a status of 400 ()”.
Screenshot 2020-05-13 at 1.36.05 PM

App Panels are not displaying for some of the customers through they have connected the App.

Could you guys please look into it and suggest the resolution asap.

David · May 13, 2020, 8:59am

Hi @Ram

I just tested your app and there was no error upon making an edit. Can you try again?

For the 2nd part, let’s discuss through marketplace.devs@pipedrive.com as this is a specific case.

Ram · May 13, 2020, 9:30am

Hi David,

Thanks for quick response.
Now I can save the app without adding panels and actions. I am getting the same error message when i try to save after add panels. Could you please look into it.

Sure, 2nd point should get fixed if 1st is solved.

Thanks,
Ram

Ram · May 13, 2020, 9:52am

Hi David,

I tried to further drill down and found that the issue occurring only when I try to add “Person Details” to Panel locations.

David · May 13, 2020, 10:12am

I took a look at your account again, and you already have a panel on the Person Details.

As it says in the screenshot, you can only have 1 panel per location so you would get this error if you’re trying to add another panel to Person details.

Ram · May 13, 2020, 10:38am

Hi David,

Thanks for quick response. But when I try to edit the App, it’s not showing “Person Details” in Panel locations and also customers are not seeing panel in Person Details.
I have captured a video( https://share.getcloudapp.com/v1uDnYPN ) explaining exact problem. Could you please look into it and get this fixed asap.

Thanks,
Ram

Ram · May 14, 2020, 4:27am

Hi David,

Good morning. Customers are asking for Deal panels and we couldn’t edit the published app and add Deal panel. I have tried clearing the cache and tried new browser but still can’t edit the published App and add Deal panel. Surprisingly, I can edit Draft Apps with Deal panel and Person panel. Could you please get this fixed asap.
Please let me know if any further information required.

RamPapineni · August 27, 2020, 1:08pm

Hi David,

Hope you are doing good. Our App Panels are not displaying. Could you please look into it.

Thanks,
Ram

RamPapineni · August 28, 2020, 5:00am

They are working Now. Thanks David.

Ram · March 15, 2023, 11:14am

Hi Team,

I am again facing difficulty in updating my published App. Can you please help here?

I am trying to update the redirect URL in one of my published App “Outplay”. But it’s not saving the changes and throwing the error “We couldn’t submit your App. Please make sure all form fields are filled in correctly”.

Thanks,
Ram