By clicking on a phone number in pipedrive, it should call telephony API. Hence it would be great if someone can guide me to exact API for a click to call integration.
I’m not able to give you particularly technical advice on this, but through Settings > Company Settings > You have the option to customize the Call-to links to work according to what you may need.
As for other Phone Solution apps, most of these make use of a Chrome Extension to integrate phone numbers into a telephony platform.
Thanks for the revert. I’ll explore Chrome Extension option. Is there any click based API’s in Pipedrive so that I can take required actions ? I’m planning to pass phone on click to a Google sheet using which I can trigger my telephony API.
Im working on integrating 8x8 Virtual Office with Pipedrive. Currently Im stuck with implementing Click 2 call functionality. I figured out that by using Company Settings > we have the option to customize the call links. I can send the [number] to 8x8 VO url,but I also need to send the Entity Id of the Contact along with the number for 8x8 VO to dial the number. Is there a way to send this ID ?