Click to call in Pipedrive

#1

I need help with API integration to trigger calls using my telephony platform. here is a link to my API: https://developer.exotel.com/api/#call-agent

By clicking on a phone number in pipedrive, it should call telephony API. Hence it would be great if someone can guide me to exact API for a click to call integration.

#2

Hi Anuj,

I’m not able to give you particularly technical advice on this, but through Settings > Company Settings > You have the option to customize the Call-to links to work according to what you may need.

As for other Phone Solution apps, most of these make use of a Chrome Extension to integrate phone numbers into a telephony platform.

#3

Hi David,

Thanks for the revert. I’ll explore Chrome Extension option. Is there any click based API’s in Pipedrive so that I can take required actions ? I’m planning to pass phone on click to a Google sheet using which I can trigger my telephony API.

#4

You could try App Extensions

#5

Hi Anuj,

Did you get this resolved?

I have something on the way which may be helpful.

Cheers

Kurt

#6

Hi Kurt,

Thanks for the follow up. No, I’m still searching for a way to solve this problem. Let me know if there are other solutions to achieve this.

#7

I will be releasing a dialer/SMS app for Pipedrive to beta testers in the coming weeks.

At the moment the only integration we have is to Android but I am looking to include other integrations once we get it released.

dialler

Exotel has been discussed but we have first thought that integrating with clients such as Bria might be better.

#8

Im working on integrating 8x8 Virtual Office with Pipedrive. Currently Im stuck with implementing Click 2 call functionality. I figured out that by using Company Settings > we have the option to customize the call links. I can send the [number] to 8x8 VO url,but I also need to send the Entity Id of the Contact along with the number for 8x8 VO to dial the number. Is there a way to send this ID ?