"conversationEnded" event doesn't work

API
1

Can somebody help me, please?

Start using livechat and try to catch event “conversationEnded” on my js script
Trying as documentation says here LeadBooster Browser API

LeadBooster.on(‘conversationEnded’, function(data) {
console.log(‘conversationEnded’)
});
Its doesn’t work

Also trying change embedded code:
w.LeadBooster.on(‘conversationEnded’, function(data) {
console.log(‘conversationEnded’);
});
w.LeadBooster.on(‘opened’, function(data) {
console.log(‘opened’)
});

w.LeadBooster.on(‘closed’, function(data) {
console.log(‘closed’)
});
And all events works correctly except “conversationEnded”
What i do wrong?

Thankou

2

Hi! conversationEnded is triggered when the conversation with the bot ends. Can you please confirm that the chat really ended (meaning that the window is not just closed in the middle of interaction)?

Here’s an example video of it triggering properly: Screen Capture on 2024-02-14 at 08-04-41.mp4 - Droplr

If you’re still having difficulties with it, can you please record a similar video showing your code and console output? You can also contact Pipedrive customer support who can escalate the issue, if needed.

3

Its not working if I’m close conversation with “Close conversation” button
https://www.awesomescreenshot.com/video/25261567?key=8c9954ac11ae45571dbabdb819968a61

4

Any help? Still doesn’t working

5

Thanks for your patience. I’ve gotten information from the owners of this feature that it indeed looks like a bug: The event was not implemented for live chat and works only for a chatbot - it is not triggered in case when live chat is closed from Pipedrive side.

The team is working on a fix and I will post an update here when it’s done.