We added a customer panel to our existing app, but not all customers can access it, which is causing frustration. For some, it’s active by default. For others, they need to go to the Manage sidebar section and toggle it on. But the worst case is that some customers need to re-authenticate the app just to see our app in the sidebar settings. Why is this behavior so random?
We already opened a ticket with Pipedrive but didn’t get feedback for over a month. It’s nowhere documented that users who have already installed the app need to re-authenticate, and not all have to, for the app to get the site panel active.
What can be the possible root cause? Who can help here?
Has anyone else had a bad experience with adding a new sidebar to an existing app?