ERR_COMPANY_NOT_ENABLED 403 response when app triggers /api/v2/nova/ endpoint

I’m developing my first private app and running into this 403 error in my sandbox. Does anyone know how to resolve this? I’m unable to find a solution myself.

Here are the request details:

Method: GET
URL: https://sandbox.pipedrive.com/api/v2/nova/deals/1/actions?session_token=
Status Code: 403 Forbidden

Response:
JSON
{
“success”: false,
“error”: “ERR_COMPANY_NOT_ENABLED”,
“error_info”: “Please check developers.pipedrive.com”,
“data”: null,
“additional_data”: null,
“code”: “ERR_COMPANY_NOT_ENABLED”
}

Hi! The /api/v2/nova/ endpoints aren’t part of the public API yet, so this error is expected — they’re internal and not intended for app development at this point.

Keep an eye on our changelog at Pipedrive API Changelog for any updates.

Sorry, I should’ve specified- I’m not calling this endpoint from my code. The private app extension framework is. I’ve selected the “Custom panel” Extension type to be displayed within deal details, but upon loading a deal triggering this extension to render, I receive this error in the browser console.

Here is the Initiator stack trace straight from the browser’s Network tab. As you can see, the call originates entirely from Pipedrive’s internal frontend scripts, not my external app URL:

Is there something that needs to be activated on the backend for sandbox2 so that these extensions are allowed to execute properly? That seems to be where this is pointed.

Thank you for you help!

Thanks for the clarification. It is indeed our deal details UI making a request to an internal (beta) Nova component as part of loading the deal view, not anything your Custom Panel triggers.

The 403 is due to a configuration issue on our side that we’re aware of and working on. Unless these errors are somehow interfering with your extension loading, you can safely ignore them for now.

Got it. Do you have example apps I can quickly spin-up to ensure there are no problems on my end?

We have a repository with example apps here: GitHub - pipedrive/example-apps: Example apps for Pipedrive Integrations · GitHub

Also, just a few weeks ago we released a CLI app to scaffold new Marketplace apps quickly. We would love some feedback if you’re interested in giving it a spin! Announcement here: Introducing create-pipedrive-app — scaffold a production-ready Pipedrive integration in one command