Failed when querying Provider REST API",

[Diana93]

We are integrating messaging inbox.
After creating channel with POST /v1/channels the channel creates successfully, but we get an generic error
{
“success”: false,
“error”: “Failed when querying Provider REST API”,
“error_info”: “Please check the reference docs in Pipedrive API v1 Reference”,
“additional_data”: {
“code”: “PROVIDER_API_ERROR”
}
}
But in getConversations (from manifest.json) returns a response as described here https://github.com/pipedrive/omnichannel-api-docs/blob/master/omnichannel-integration.specs.yaml

[Nicole_Tan]

Hi @Diana93,

Welcome to our Developers’ Community!

To help with troubleshooting, will it be possible for you to DM me your companyID and userID, please?