I need help creating an API to make SIP calls inside Pipe. For example Click2call
Welcome to the community
Can you share more details? Are you trying to build an app similar to the ones here Pipedrive Marketplace - Third Party Apps & Integrations ?
Hi @Hem thanks for replying!
That’s right, I would like to create an application on the marketplace where the person registers on my platform that generates a url that they will use to make click2call type calls within Pipedrive. It is possible? Can you help me?
Most of the click-to-call apps can be built with a combination of Chrome Extension + the platform. I see that you already have the platform?
The Chrome extension can be used to detect phone numbers on a page. Usually, they follow a URI scheme such as
tel:. Through the Chrome extension, you can attach an event handler or a popup for opening such URIs in your platform UI. This could be a dialer UI that is part of the Chrome extension which opens within the same tab (the usual approach) / a redirect to your platform with the phone number as a parameter.
If your platform is integrated with Pipedrive as an app, it makes a lot of things easier. The user would have already been authenticated and you can perhaps perform REST API calls on behalf of the user to add transcript / create activities
You also have a facility to integrate video calling apps directly via Video calling app extension
Let me know if it helps
Very good your idea, that would be it… I just need help now to finish the APP at Pipe to be able to capture customer data and create an account or authenticate the customer within my platform.
I can authenticate but I’m not able to capture the client’s data… can you help me!
I work with PHP.
We have a sample app to get started @Juan_Constantino, check this out GitHub - pipedrive/FiftyFifty: Example app for Pipedrive Marketplace This is however in Node.js
But don’t you have a more practical example in php?
Another question, a customer has several extensions, one extension for each employee and each employee has access to the pipe when I create the authentication url will each employee be able to use their extension within the correct pipe?
@Hem, how are you out there?
It clears me up a doubt… I managed to create an app on the marketplace, I can make calls on click2call but so that I can return the data as an activity, for example, I need that when I make the click2call call, the pipe system somehow sends me the idDeals, this is possible… did you understand me?
I see that you have made some progress
Can you clarify what you intend to achieve? Are you looking for a way to create activity after the call?
That’s right, I need to send the call information to Pipedrive.
Another question, when a user uninstalls the app, there’s no way to send it to me through the webhooks?