Hi,
We have built a pipedrive integration that is used by multiple hundred users and have received feedback from multiple users that they wish for the possibility to update call logs after they were initially created.
Your support confirmed to me that there is currently no option to update call logs via the API. For us, it would be great if we could update the note in the call log. We would highly appreciate it if you would consider implementing this functionality!
As of now, users do not have the option to add the AI-generated call summary to their Pipedrive call log notes because Pipedrive is the only major CRM that does not allow to update the call log via API.
Kind regards
Philip