Hi Pipedrive Team!
As a Pipedrive Marketplace extension (ExtraflowDoc), we use the OAuth flow during installation to generate access and refresh token pairs. This is the first time we’ve encountered this issue for our client
The error is:
{\“status\”:403,\“statusText\”:\“Forbidden\”,\“data\”:{\“success\”:false,\“error\”:\“The company does not have access to this feature\”,\“error_info\”:\“Please check developers.pipedrive.com\”,\“data\”:null,\“additional_data\”:null},\“reqUrl\”:\“/api/v2/deals/2709/products?limit=500&cursor=\”
We get the same error when trying to fetch products.
I ensured our client had not removed the access policies required for ExtraflowDoc to work properly; he granted full access to products and deals.
Also the tokens cannot expire, as that would result in a 401 error. Our client installed the app approximately 12 hours ago.
Can you please look into this issue and guide me on how to resolve it.
P.S
Another Finding from my side,
https://api.pipedrive.com/api/v2/deals/:id/products
RESPONSE 403
{
“success”: false,
“error”: “The company does not have access to this feature”,
“error_info”: “Please check developers.pipedrive.com”,
“data”: null,
“additional_data”: null
}
But when i call https://api.pipedrive.com/v1/deals/:id/products
I am receiving a success response.