Smart BCC mails are not working correctly. We are not new users. We have tried and tested things and I am not even sure if this is the best place to ask.
We have added an address as an alternative email address. It was working with BCC’ing back into the system. It then stopped working. The email address was associated with another account and it is no longer associated with that account. We are unable to add it as an alternative email address and it is becoming very frustrating not being able to collate all information pertaining to a customer.
So is the email address already being used by someone now? Is that why you’re unable to add it as an alternative?
You may want to reach out to our support for this as they’ll probably be able to help you out with the issue a bit quicker (this forum is more for issues directly related to developers), but let me know if you’re still struggling.