Smart BCC mails are not working correctly. We are not new users. We have tried and tested things and I am not even sure if this is the best place to ask.
We have added an address as an alternative email address. It was working with BCC’ing back into the system. It then stopped working. The email address was associated with another account and it is no longer associated with that account. We are unable to add it as an alternative email address and it is becoming very frustrating not being able to collate all information pertaining to a customer.
Is there a solution to this? Can someone help us?