Token expired (unauthorized error)

[Databox]

Hi there!

Databox integrates with Pipedrive and we have an issue where our clients experiencing issues when using our Pipedrive integration. Upon inspection we’ve seen that the tokens are expiring after two hours and we’re unable to refresh them, getting a

HTTP/1.1 401 Unauthorized

Date: Tue, 26 Jan 2021 14:20:19 GMT

{“success”:false,“error”:“Invalid token: access token is invalid”,“errorCode”:401}

error in the process.

Whilst the users can connect their account a new and the token works, it expires and we’re unable to refresh it after 2 hours.

Is there any way we can resolve this issue?

Regards,
Ziga

[r2d2]

Hi,
Can you share further details as mentioned in this wiki ?

Reporting REST API issues

If you stumble across an issue that you observe with the REST APIs, please make sure you provide the following details: Describe the issue (if possible, with the scenario, logs, screenshots) How does it affect your use case? Which endpoint is causing the issue? What is the payload structure* ? What is the mode of authentication (API token / OAuth)*? What is the response code and error message that you get? What is the value of the x-correlation-id response header that you received? …

You would find this section in the docs useful

OAuth authorization

Feel free to create a new topic if the issue still persists