Our sales team use Zendesk for support and for call our customers (all calls are registered and can be listened after from the manager).
We’are going to use Pipedrive CRM for our activities and we want a unique entry point for ours sales teams : Pipedrive.
In order to create this unique entry, we have create trigger (for example when a nex user is created on Zendesk, a user is searh on Pipedrive and create if not exist).
Today, all salepeople call our customers from Zendesk and we need have register calls on Zendesk (example : for manager listening)
I try to create a trigger in order to redirect our salepeople from Pipedrive (click on customer’s phone number information) to Zendesk :
- either start the call or, in a more simple action
- or just open new web browser tab to Zendesk customer informations.
Is a way to create a trigger for that or a specific dev must be done ?