So we have been heavily using WebHooks to synchronize data between our e-commerce system and Pipedrive. It is fairly standard that when an operation happens, the status is then reported as a status code in the table of WebHooks in the UI as such:
Obviously 200 being OK, 500 being server error - on our side. Easily understandable. However - recently a new kind of message started appearing:
Along with some WebHooks just not being called at all without any notice anywhere in the system - notification, e-mail…we checked out logs, we checked our load balancers and there simply aren’t ANY records of this Error call. The support is absolutely hopeless, giving statements that “they will check”, “they are waiting” and literally nothing is happening. Meanwhile, status page is lit perfectly green, not indicating any suspicious activity, while WebHooks are going bonkers.
What does this mean, other than - “this functionality should not be in any production systems”? Is there any hope we could see the logs for the WebHooks?