Random Internal Server Error (500) on GET deals/id/products

API
1

Hi,

I’m facing an issue that occurs randomly on deals/id/products endpoint. Randomly because the id of the deal I try to get is always a different one.
The last two endpoints that returned the error:
/deals/2081/products?limit=500&start=0
/deals/69/products?limit=500&start=0

the only information I get from the response is
Response': '{"success":false,"errorCode":500,"error_info":"Please check developers.pipedrive.com"}

I first suspected a quota limit reached but the error should be of 429, and I should have a header with information about it. The only Headers I get from the server are:

"Transfer-Encoding" 
" Connection" 
"CF-Ray" 
"Strict-Transport-Security" 
" CF-Cache-Status" 
"Access- Control-Expose- Headers" 
" badi" 
"Expect-CT' 
"X- Content-Type- Options" 
"x -correlation-id" 
"X-XSS Protection" 
"Vary" 
"alt-svc" 
" Cache- Control" 
" Content-Type" 
"Date" 
"Set- Cookie" 
"Server"

So nothing apparently related to a quota limit.

I’m making an echo to this topic: Occational HTTP status 500 API response

As it appears to be a problem very similar to mine, but no answer has been given since a month.

Can someone help with this ? Thanks !

2

Welcome to the community @ClicDataConnector :slight_smile:
Can you share the x-correlation-id values for requests that fail? Perhaps from your log? Let me check the behaviour and get back

3

Hi,

Sorry for the delay.

Here is the last correlation id in which we got the same issue:
x-correlation-id: "3352945c-7925-4f1e-b069-01511fd628a0"

Thanks for your help

4

Hi,

Do you have any news to provide me, with the above correlation id ? Do you need any other information to be able to determine the cause of it ?

Still struggling with this strange behavior, I need at least some clue
Thanks for your help!

5

Hey @ClicDataConnector
Thanks for being patient. I am checking with the concerned team regarding the behavior. Will definitely share some information shortly :slight_smile:

6

Hi,

Do you have any news on this issue ?

Thanks

7

Hey @ClicDataConnector
I have DM’d you a few days back regarding account details. Can you share them privately?

8

Hello @Hem,

looks like I have a similar problem when merging deals via deals/{id}/merge. The x-correlation-id header is 8cbb1103-7f83-487e-bb7b-3d5dc07d67ad. Can someone help me? :pray:

9

Hey @severinsimmler
Thanks for sharing the details. As you and @ClicDataConnector have rightly pointed out, these are errors that sporadically appear in the API. As a first step, I would recommend having a retry mechanism in place to reduce the impact of these errors.

Can you also share the frequency of these errors - how often do you see them in a given timewindow (say 1hr) ?

I am also following this with the engineering team to avoid from our side.